How we handle your personal data
We are committed to handling your personal information fairly, securely and transparently. As a Blackburn Empire Theatre customer, you have rights over how your personal data is collected, used and managed.
This page gives a simple overview of your rights under UK data protection law. For more detail about how we collect, use and store personal information, please also read our Privacy Policy.
You can contact us at any time if you want to ask about your personal information or make a data rights request.
Right to be informed
You have the right to be told clearly and openly how we collect and use your personal data. This is why we provide a Privacy Policy explaining what information we collect, why we collect it and how long we may keep it.
Right of access
You can ask for a copy of the personal information we hold about you, along with details of how it is being used. This is often called a subject access request.
Right to rectification
If any of your personal information is inaccurate or incomplete, you can ask for it to be corrected. In some cases, you may also be able to update certain details through your account settings.
Right to erasure
In some circumstances, you can ask us to delete personal information we hold about you. This is sometimes called the right to be forgotten. However, this right is not absolute and may not apply where we have a legal or legitimate reason to keep certain records.
Right to object
You can object to certain uses of your personal data. For example, you can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly.
Response times
We aim to respond to data rights requests without undue delay and usually within one calendar month. In some cases, such as where a request is particularly complex, this period may be extended in line with the law.
Contact us about your data
If you want to ask about the personal information we hold about you, request access, ask for a correction, request deletion where applicable, or object to certain uses of your data, please see our Privacy Policy for full contact details or email programming@blackburnempire.com.
Please note: some requests may require us to verify your identity before we can act on them, to help keep your information secure.