How we handle your personal data

Right to be informed

You have the right to be told clearly and openly how we collect and use your personal data. Our Privacy Policy explains what information we collect, why we use it, the lawful bases we rely on, who we may share it with and how long we may keep it.

Right of access

You can ask for a copy of the personal information we hold about you, along with details of how it is being used. This is often called a subject access request.

Right to rectification

If any of your personal information is inaccurate or incomplete, you can ask for it to be corrected. In some cases, you may also be able to update certain details through your account settings.

Right to erasure

In some circumstances, you can ask us to delete personal information we hold about you. This is sometimes called the right to be forgotten.

This right is not absolute. We may need to retain limited information to fulfil an upcoming booking, meet legal, accounting or taxation requirements, prevent fraud, deal with a dispute or establish, exercise or defend a legal claim.

Where we cannot erase everything requested, we will explain what must be retained and why. Information that is no longer required will be deleted or anonymised where reasonably possible.

Online accounts and ticket purchases

Our online ticketing system currently requires customers to create an account. This provides access to booking information and helps us administer tickets, orders and important service communications.

Creating an account does not automatically subscribe you to marketing. Marketing choices are recorded and managed separately. You can object to direct marketing or unsubscribe at any time. We may still send essential messages relating to your booking or performance.

You can ask us to close your online account. If you have an upcoming booking, we will explain what can be closed or removed immediately and what booking information needs to remain until the performance and any immediate follow-up have been completed.

Closing an account does not necessarily remove every record of the transaction. We may retain a restricted booking or financial record where this remains necessary for legal, accounting, taxation, fraud-prevention or dispute purposes.

Right to restrict processing

In certain circumstances, you can ask us to limit the way we use your personal information. For example, this may apply while we check the accuracy of information or consider an objection you have raised.

Right to object

You can object to certain uses of your personal data. You have an absolute right to object to its use for direct marketing.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us. Essential booking and customer-service messages are separate from promotional marketing.

Other rights

Depending on the circumstances, you may also have the right to request the transfer of information you provided to us, or to withdraw consent where consent is the lawful basis we rely on.

These rights do not apply in every situation. We will explain the outcome of your request and any reason why a right does not apply.

Response times

We aim to respond to data rights requests without undue delay and usually within one calendar month. Our response will explain what action has been taken or, where applicable, what information must still be retained and why.

In some cases, such as where a request is particularly complex, the response period may be extended in line with the law. We will tell you if this applies.