Why are Theatre Tickets non-refundable?

In these difficult times, we wanted to explain how most theatres work and why our tickets are non-refundable.

When you buy a ticket for a show, most of the ticket money goes direct to the performing artist or promoter. The theatre only retains a small percentage of the value of the ticket.

When the theatre refunds a ticket, we have to stand the full cost of the refund. This would mean that we would need to sell around 5 extra tickets to cover the loss we would make by refunding a ticket. So imagine we refund 4 tickets, the theatre would need to sell an additional 20 tickets just to recover the loss to the venue.

Artists make financial commitments based on these ticket sales and the artist and theatre commit to marketing costs too.

Blackburn Empire Theatre is a non-profit charity and we operate mainly with volunteers and a very small number of staff. Refunding tickets can mean the difference between a show breaking even or losing money, and, as a charity, we cannot lose money on shows.

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Because, sometimes, the unexpected happens, this is why with every ticket purchase you are offered the additional peace of mind of purchasing ??????? ???????.

For just £1.60 per ticket this refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances.

This includes injury, illness, travel trouble and other unexpected events. Full details can be found on our information page here https://blackburnempire.com/booking-protect/

So next time you book a show, consider taking Booking Protect for that extra peace of mind.

Thank you for your understanding. We love welcoming you to the theatre and now you can add some extra peace of mind, should the unexpected happen.

Please check the T&Cs on the link above.

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