Why are Theatre Tickets non-refundable?

In these uncertain times, we wanted to explain how most theatres work and why our tickets are non-refundable.

When you buy a ticket for a show, most of the ticket money goes direct to the performing artist. The theatre retains a small percentage of the value of the ticket.

Artists make financial commitments based on these ticket sales and the artist and theatre commit to marketing costs too.

Blackburn Empire Theatre is a non-profit charity and we operate mainly with volunteers and a very small number of staff. Refunding tickets can mean the difference between a show breaking even or losing money, and, as a charity, we cannot lose money on shows.

𝗪𝗵𝗮𝘁 𝗰𝗮𝗻 𝘆𝗼𝘂 𝗱𝗼 𝗶𝗳 𝘁𝗵𝗲 𝘂𝗻𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝗵𝗮𝗽𝗽𝗲𝗻𝘀?

Because, sometimes, the unexpected happens, this is why with every ticket purchase you are offered the additional peace of mind of purchasing 𝗕𝗼𝗼𝗸𝗶𝗻𝗴 𝗣𝗿𝗼𝘁𝗲𝗰𝘁.

For just £1.60 per ticket this refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances.

This includes injury, illness, travel trouble and other unexpected events. Full details can be found on our information page here https://blackburnempire.com/booking-protect/

So next time you book a show, consider taking Booking Protect for that extra peace of mind.

Thank you for your understanding. We love welcoming you to the theatre and now you can add some extra peace of mind, should the unexpected happen.

Please check the T&Cs on the link above.