In the event of an emergency, our trained Front of House volunteers will provide guidance and assistance to ensure a safe and orderly evacuation.

Essential Companions are expected to assist the person they are supporting, where it is safe and appropriate to do so, and follow instructions from our Front of House team.

Wheelchair users and companion seating

From November 2026, our new wheelchair seating arrangements will generally place companions in Row D, directly in front of wheelchair spaces in Row W, where practical, safe and suitable.

However, we recognise that some customers need their companion immediately beside them to provide assistance, including in an emergency.

If you require your companion to sit directly beside you for safety, medical or other accessibility reasons, please contact our Box Office before booking. We can discuss your individual requirements and appropriate seating and evacuation arrangements.

Our priority is always the safety and wellbeing of everyone attending Blackburn Empire Theatre.