Back to FAQs

The Blackburn Empire Access Register

What is the Blackburn Empire Access Register?

We understand that asking customers to telephone our Box Office to discuss accessibility can act as a barrier. That’s why we created the Blackburn Empire Access Register — to make your visit to the theatre more accessible.

The system allows us to meet your needs more accurately and also enables you to use our online booking system for more of your bookings.

How does it work?

You complete an online form and send it to us. If you need help completing the form, you can call our Box Office or visit in person (Monday to Friday, 10am–1pm).

How does it improve accessibility?

Once your application is approved, you will receive extra booking options when purchasing tickets online — such as Essential Companion tickets (when available) or access to wheelchair seating areas.

If you choose to book in person or by phone, our team will already know that you are on the Register and will be able to help you more quickly and efficiently, while taking your accessibility needs into account. You will also receive full details in a welcome email.

Registration must be completed in advance

Due to administration, it can take up to 72 hours to process your application. If you think you may be visiting the Blackburn Empire in the future, we recommend registering as early as possible.

Please note:

This helps protect your privacy and ensures the system is not abused.

The Box Office cannot process Access Register applications on the day of a show.

Companion tickets cannot be issued unless you have applied and been added to the Register before arrival.

Click here to apply to Join the Access Register

Any other questions?

Please use the contact form, if you have any further questions about the Blackburn Empire Access Register.

General Help Form
Did this help answer your question?

Back to FAQs