Can I bring my own drinks & snacks?
We ask that customers do not bring their own drinks and snacks.
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Frequently asked questions
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Can I get a “Shout Out” at a Show?
For our pantomime and family shows, please complete the form in the foyer when you arrive. Other requests for a “Shout Outs” directly before a show, often cannot…
Can I take drinks & snacks into the auditorium?
Yes! Drinks & snacks purchased at the theatre are supplied in safe containers that can be taken into the theatre auditorium. Please help our volunteers by putting any…
Can I take pictures or videos of a show?
Photography and the recording of videos is not usually allowed at any performance without prior permission.This should be done by email to boxoffice@blackburnempire.com at least 3 working days before the…
Do you have a bar for drinks & refreshments?
We have a bar in both the stalls foyer and balcony foyer which both sell a range of draft beers and drinks. We also stock a range of…
Do you have a cloakroom?
Sorry, we do not offer cloakroom facilities. Please try to limit the size of bags and number of other belongings you bring to the theatre for the comfort…
Do you have a smoking area?
The theatre does not offer a smoking area and smoking is strictly forbidden in the theatre. This is includes the use of e-cigarettes or vapes. Customers wishing to…
Do your shows have age restrictions?
Most of our shows are open to all ages. Where there is an age restriction, this will be clearly stated on the show information tab online. Where an…
Does the Theatre have a cash machine?
We are sorry, but we do not have a cash machine at the theatre. There is one a short walk away on Bolton Road.
I think I may have lost something at the theatre
If you think you have left some property at the theatre during one of your visits, these are returned to our booking office. Please send an enquiry by…
What can I do if I am not happy about my visit to the theatre?
We pride ourselves on our levels of customer service which is provided mainly by local volunteers. If you have a problem during a show, please ask to see…
What if I arrive late for a show?
Depending on the show, if you arrive after the start time of your show, we may not be able to admit you until there is a suitable break…
What is “no ID, no sale”?
We have a challenge 25 policy, if you are lucky enough to look under 25 then you will be asked for ID at our bars. If you cannot…
What is the theatre doing to keep everyone safe?
The safety of our audiences, staff, volunteers and performance is our highest priority. We continue to enforce high levels of hygiene and cleaning. We ask that you are…
What time do the doors open before a show?
Our doors open 1 hour before the start of a show. Please arrive in good time for the start of your show, as latecomers may need to wait…
What time does my show start?
All our shows begin at the advertised time on the website. Doors open 1 hour before this time. Please ensure you arrive in good time for the start…
Where can I park?
A large open car park is located on Aqueduct Road beside the Theatre, and parking is free of charge. On Blackburn Rovers match days, the car park remains…
Still need help?
Not got the answer you need?
For any other questions, email the theatre team and we will point you in the right direction.