Accessibility Information including our current Essential Companion Ticket Policy
Theatre strive to be as accessible as possible considering the limitations
presented by our 109 year old building.
This policy is intended to inform our registered disabled patrons in receipt of DWP Enhanced Personal Independence Payments (PIPS) or similar and who are rendered unable to attend a performance without an essential companion.
Please be sure to discuss any accessibility requirements you may have at the time of booking your tickets so that we can do our best to meet your needs.
The stalls area is accessed at street level and the seats are raked. Row F is the best for patrons who need to avoid steps.
The balcony area is
accessed by a staircase comprising of 17 steps.
Unfortunately, due to the restrictions of the building, we do not have a passenger lift to the Balcony level so please be sure to book seats in the stalls area if stairs present you with an issue.
Guide Dogs are welcome and water can be provided on request. Please be sure to mention at the time of booking your seats.
We endeavour to support people suffering from dementia, so please let us know in advance and we will do our best, whenever possible, to ensure you are greeted and taken to a quieter part of the theatre before a performance.
Essential Companion Tickets:
For selected performances there is a limited allocation of free tickets available for essential companions accompanying wheelchair users, the registered blind or patrons receiving Department of working Pensions, Enhanced Personal Independence Payments (PIPs). These are allocated on a first come first served basis and proof of eligibility will be required.
Please do not be offended if we ask for documentary evidence to show eligibility i.e DWP Enhanced Personal Independence Payments (PIPS) or similar.
The able-bodied Essential Companion will be required to assist should an emergency evacuation arise, therefore must be an Adult over the age of 16.
We have a maximum of 6 wheelchair spaces for patrons who need to remain in their chair throughout the duration of the performance. These can only be booked via the Booking Office either by phone or in person. They cannot be booked online. These are limited and will be booked on a first come first served basis. The able-bodied Essential Companion will be required to assist should an emergency evacuation arise, therefore must be an Adult over the age of 16.
Wherever possible, our team of dedicated Volunteers may be able to provide assistance for those wanting to attend a performance alone. Advance booking is essential, and we will need to check availability of our volunteers before we can confirm this service. Please discuss with the Booking Office staff when ordering your tickets.
Facilities for the deaf and hearing impaired patrons:
There is an induction loop system in the theatre auditorium.
There are accessible toilets in the WC’s off the main bar area. Although signposted, please feel free to ask a member of our front of house volunteer team if you need directions.
If it makes it any easier for you, it is advisable to ‘drop off’ at the Theatre front door on Aqueduct Road and then move your car to the Free public Car Park via the gate directly opposite the Theatre.
Fire and Emergency:
In the event of emergency, all essential companions are required to work with our trained volunteers to facilitate a safe evacuation. Guidance will be provided by our Front of House team.
If you or any of you party has a condition which would benefit from a visit prior to the performance you are attending, we will do our best to accommodate such requests.
If you require assistance at any time during your visit, please alert a member of the Front of house Team.
Please be advised that the event/show may contain the use of Strobe Lighting and/or similar effects. If you have any concerns please discuss with a member of the front of house team. Wherever possible, signage will be displayed and announcements will be made prior to the show.
This policy was last up-dated 1st December 2019